"Next Day" Service Guarantee
With our "Next Day" Service Guarantee, qualifying orders of buttons/ lapel stickers submitted Monday - Friday, during business hours, on a normal business day, will be produced and shipped the following business day... or they're FREE!
(less shipping)
The buttons / stickers can be round, rectangular or square.
What constitutes a qualifying order?
Quantities
Orders up to 1000 pin-back buttons, and/or 10,000 lapel stickers are eligible for our "Next Day" Service Guarantee.
Orders submitted through our Online Button Design Studio
Orders submitted through the Online Button Design Studio, by 5:30 PM (PST) Monday - Friday, on a normal business day, automatically qualify for our "Next Day" Service Guarantee and will ship the very next business day... or they're FREE!
Orders submitted by phone, mail, email, or using an online submission form
Customers who submit their order by phone, mail, email, or using an online submission form MUST follow the three steps listed below to qualify for our "Next Day" Service Guarantee.
1. View your proof.
After you submit your order by phone, mail, email, or using one of our online submission forms, we will create an online proof of your button / lapel sticker and direct you to a private area of our web site where you can view it.
2. Approve the design.
If you are satisfied with the way your online proof looks, call and let one of our Approval Department representatives know you wish to approve the design. They will confirm all the details for your order, including which method of payment you wish to use.
3. Ask for a "Next Day" Service Guarantee Acceptance Number.
After you provide the necessary shipping and payment information, ask our Approval Department representive for a "Next Day" Service Guarantee Acceptance Number. Orders that receive a "Next Day" Service Guarantee Acceptance Number by 5:30 PM (PST) Monday - Friday, on a normal business day, will ship the next business day...or they're FREE!
(less shipping) Be sure to write down and save the Guarantee Acceptance Number, as it is needed to place a claim under the "Next Day" Service Guarantee.
What if I submit my order after 5:30 PM? - (Pacific Standard Time)
We always do our best to get orders out, even if the deadline for the "Next Day" Service Guarantee has passed. So, even if you submit your order after 5:30 PM PST, I promise you our staff will do everything possible to produce and ship your order the next business. We just cannot guarantee it.
However, orders submitted after 5:30 PM (PST), on a normal business day, would be guaranteed to ship on the second business day, following submission of your order using the Online Button Design Studio, or after receiving a "Next Day" Service Guarantee Acceptance Number.
For purpose of clarity, here are examples that describe what the "Next Day" Service Guarantee would and would not cover:
Example 1: You place an order for buttons and lapel stickers and finalize the transaction at 4:00 PM (PST) on Tuesday, which is a normal business day. We guarantee your order will ship on Wednesday (unless Wednesday is a holiday, in which it would ship on Thursday) or it would be FREE (less shipping).
Example 2: You place an order for buttons and lapel stickers and finalize the transaction at 4:00 PM (PST) on Friday, a normal business day. Because Saturday and Sunday aren't business days, we guarantee your order will ship on Monday (unless Monday is a holiday, in which case it would ship on Tuesday) or it would be FREE (less shipping).
Example 3: You finalize an order on Saturday or Sunday. Because Saturday and Sunday aren't business days, we guarantee your order will ship by Tuesday (unless Tuesday is a holiday, in which case it would ship on Wednesday) or it would be FREE (less shipping).
Example 4: You place an order for buttons and lapel stickers and finalize the transaction at 9:00 PM (PST) on Monday, a normal business day. Even though the order was finalized after the deadline to insure it would be produced and shipped on Tuesday, we will do our best to ship it on Tuesday. We just cannot guarantee that it will ship on Tuesday. However, if we are unable to ship it on Tuesday, we guarantee your order would ship on Wednesday... or they will be FREE! (less shipping).
Example 5: You submit what would otherwise be a qualifying order. However, the credit card you provide is "declined" when we go to process it. While we will do our best to resolve the payment issue and ship your order the next business day, our "Next Day" Service Guarantee would not apply.
Example 7: You place a qualifying order and ask us to ship it with _________ shipping company. We ship the order as you instructed on the following business day. But due to a delivery delay caused by the shipping company, or by an Act of God, your package doesn't arrive as expected. Our "Next Day" Service Guarantee would not apply in this instance since the order WAS produced and shipped the following business day.
Example 8: Should there be any sort of "production" delay on our part, we reserve the right to upgrade shipping on your order (at our expense) to match the expected date of delivery of your order. Doing so would be in lieu of us defaulting on the "Next Day" Service Guarantee.
We reserve the right to modify or discontinue this program at any time, without prior notice.
If you have any questions about our "Next Day" Service Guarantee, please give us a call.
Larger Quantities
If you need buttons or stickers in a quantity that exceeds the quantities covered in our "Next Day" Service Guarantee, go ahead and give us a call. It's possible we could still produce and ship your order the following business day. However, it would not be covered under the "Next Day" Service Guarantee.
Please note: Our "Next Day" Service Guarantee refers to when the qualifying order will be shipped, not when the order will arrive.
UPS Ground Shipping - Days in Transit Calculator
Shown below is a UPS "Days in Transit" map that shows how long it would take for a package shipped using UPS Ground to get from our office to various areas of the United States.
